The Community Engagement Officer is responsible for supporting the planning, delivery and effective monitoring of community engagement and social value activities across projects in the North & Mid Wales region.
The role acts as the primary point of contact for members of the public and stakeholders, managing enquiries and complaints in a timely and professional manner. It supports site teams by maintaining proactive communication, minimising disruption, and ensuring a positive interface between the project and the local community.
The role also supports the delivery of social value initiatives, including employment and skills, education engagement, and reporting requirements, alongside general coordination duties where required.
At Griffiths, we are committed to promoting equality, diversity and inclusion through our recruitment process. We believe that a diverse workforce brings a wealth of perspectives, ideas, and experiences that strengthen our organisation and enhance the quality of our work. We welcome applications from everyone and can provide reasonable adjustments and tailored support for candidates who require this, including Armed Forces Veterans, Reservists and Care Leavers.
The Community Engagement Officer is accountable for, but not limited to, the following within each project:
• Act as the first point of contact for members of the public and stakeholders
• Manage and resolve complaints and enquiries relating to construction activities
• Maintain a complaints and enquiries register, ensuring all issues are tracked and closed out
• Support Site Agents and project teams by managing community interface and communication
• Liaise with client representatives, local authorities and key stakeholders to support coordinated communication and engagement
• Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
• Develop and support the delivery of social value plans and community engagement activities
• Liaise with stakeholders to create training and employment opportunities
• Monitor and record social value delivered using Thrive
• Provide KPI information for relevant reports
• Be the point of contact for apprentices
• Maintain accurate social value activity records and manage event logistics
• Create communications content for the business
• Support the induction process for new starters
• Provide general project support where required
• Escalate significant or sensitive issues to project leadership where required
• Maintain a visible and regular presence on site to support effective community engagement
• Represent the business professionally in all interactions with the public and stakeholders
The Community Engagement Officer is responsible for, but not limited to, the following for projects:
Community Engagement: Act as the primary interface between the project and the local community, including residents, businesses and key stakeholders. Manage day to day engagement, ensuring clear and timely communication of works, impacts and programme updates. Proactively identify and address community concerns to minimise disruption and maintain positive relationships throughout project delivery. Support bilingual communication with local communities where required.
Social Value Delivery: Support the implementation of project specific social value plans alongside core community engagement responsibilities. Organise and attend community engagement events, careers fairs, school visits and volunteering initiatives to promote the project and wider business. Liaise with local partners, schools, colleges and charities to create opportunities for training, employment and community benefit. Monitor and track delivery against social value KPIs, including local employment, training hours, volunteering days, local spend and engagement with education, using the Thrive Social Value Measurement Tool. Contribute to monthly and quarterly social value reporting for internal and external stakeholders, ensuring accurate and timely submission of data and supporting evidence. Prepare and deliver educational and outreach activities, including STEM engagement, to support awareness of construction careers and skills development within the local community.
Apprenticeship and Skills Support: Act as a point of contact for apprentices and trainees on site, providing regular engagement and support to aid development and wellbeing. Work with site teams and local partners to promote apprenticeship, trainee and employment opportunities within the local community. Support onboarding and induction processes for new entrants, ensuring a positive introduction to the project and the business. Assist in coordinating apprentice reviews and identifying any additional support or training needs in collaboration with line managers.
Project Coordination and Reporting: Maintain accurate records of community engagement and social value activities using the Thrive Social Value Measurement Tool, including evidence logs and stakeholder contact information. Support the preparation of reports, case studies and tender submissions by providing up to date data and examples that showcase community engagement and social value outcomes. Coordinate community engagement activities and events, including logistics, communications and stakeholder engagement. Liaise with site teams and subcontractors to gather relevant information, case studies and updates to support reporting and communication. Produce clear and professional communication content, including project updates, community notices and internal briefings. Provide general project coordination support where required to ensure effective delivery of community engagement and social value activities.
• Experience of working in a community engagement, stakeholder liaison or customer facing role, ideally within construction, utilities or infrastructure
• Experience dealing with members of the public and managing enquiries or complaints in a professional and timely manner
• Understanding of community engagement and social value principles, including employment and skills initiatives and local community impact
• Experience of social value measurement tools such as Thrive or Social Value Portal, or willingness to learn
• Strong communication skills, with the ability to engage confidently with a wide range of stakeholders including residents, businesses, clients and local organisations
• Ability to build positive relationships and represent the business in a professional manner
• Good organisational skills with the ability to manage multiple tasks and priorities across live projects
• Proactive and self-motivated, with a hands-on approach and willingness to be present on site and in the community
• Good working knowledge of Microsoft Office, particularly Word and Excel
• Full UK driving licence and willingness to travel across project sites within the region
• Committed to promoting inclusion, diversity and positive community outcomes
• Experience within a construction, utilities or infrastructure environment
• Experience working on live projects involving community engagement and stakeholder management
• Familiarity with social value frameworks and reporting requirements
• Ability to communicate in Welsh, both written and verbal
• Experience engaging with schools, colleges or community groups to support employment and skills initiatives
• Relevant qualification in a related field such as communications, community development, construction or similar, or equivalent practical experience
Please use the form below to submit your details and upload your CV to apply for this position.
If you require any further information about the role, please contact recruitment@alungriffiths.co.uk.
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